Shelters and Emergency Response

Homeless-Serving Sector Public Health Response and Resources

If you see someone in need of assistance or want to check shelter capacity, please call 211 for non-emergency social, health and government services. Please note call wait times vary by demand.

If you are experiencing homelessness, please contact Coordinated Access for assistance connecting to housing and supports: coordinatedaccess@homewardtrust.ca or 780-702-5267.

Let’s help each other stay safe.

IMPORTANT UPDATES

DAY SERVICES

  • Bissell Centre will operate its Community Spaces:
    • Mon to Sat, 9am – 6:30pm, and Sun, 11am – 6:30pm
    • The Community Space functions as a service hub, where participants can access supports, including: basic services (laundry, showers, food), housing, Indigenous cultural, mental health, and employment support.
  • Boyle Street Community Services will increase capacity at the following winter warming hubs, which allow participants to access warm spaces during the day:
      • CO*LAB (9641-102A Ave, NW), Sun-Thurs 9am – 4:30pm
      • St. Faith’s Anglican Church (11725-93 St, NW), Thurs 10am – 4pm, Fri 1pm – 7pm, Sat 10am – 4pm
      • St. Luke’s Anglican Church (8424-95 Ave, NW), Mon and Wed 9am – 3pm
      • All Saints Anglican Cathedral (10035-103 St, NW), Tues 9:30am – 12:30pm, Thurs 9am – 12:30pm
      • St Mary’s Anglican Church (11203-68 St, NW), Fri and Sat 10am – 4pm
      • Good Shepherd Anglican Church (15495 Castle Downs Road., NW), Mon and Tues 9am – 3pm
      • C5 NE Hub (14017 Victoria Trail), Sun 4pm – 8pm, Mon – Wed 5pm – 8pm
      • Stony Plain Road (15308 Stony Plain Road), Mon – Sun 1pm – 8pm. Capacity for pets at this location – Seven crates, blankets, and dog food for dogs.

Shelters 

Temporary safe spaces to shelter from the elements or sleep are included below. 

  • Hope Mission, Emergency Shelter (woman only), 9908-106 Ave, 780-422-2018
  • Hope Mission, Herb Jamieson Centre (male only), 10014-105A Ave, 780-422-2018
  • The Neighbour Centre (Mustard Seed), 10050-81 Ave, 780-619-9885
  • Central Seed (Mustard Seed), 9526-106 Ave, 780-619-9985
  • E4C, Women’s Emergency Accommodation Centre (WEAC), 9611-101 A Ave, 780-423-5302
  • Wîhcihaw Maskokamik (Enoch Cree Nation), 11845 Wayne Gretzky Dr (the former Coliseum Inn)
  • Pimatsiwin (Niginan Housing Ventures), 12340 Fort Rd, 780-818-6132
  • YESS, Youth Support Centre, 9310-82 Ave (Youth only ages 15-21), 780-468-7070 Ext.231

If you see someone in need of assistance or want to check shelter capacity, please call 211 for non-emergency social, health and government services. Please note call wait times vary by demand.

If you are experiencing homelessness, please contact Coordinated Access for assistance connecting to housing and supports: coordinatedaccess@homewardtrust.ca or 780-702-5267.

Let’s help each other stay safe.

24/7 Emergency Shelter Information for Adults & Youths

Day Services for Adults & Youths

Transportation 

The City of Edmonton has brought out two new overnight bus routes to help citizens in need

Winter Bus Service

From Nov 1 to Mar 31, 2024, two buses are operating in Edmonton to supplement ETS & Extreme Weather Response. Buses operate nightly on two routes, picking up Edmontonians needing transport to shelters & enhancing ETS service. Staff on each bus support passengers with shelter access & referrals. The routes are:

  • North route starting from Northgate Transit Centre to downtown, 11pm – 5:30 am
  • South route starting from Southgate Transit Centre to downtown, 11pm – 5:30 am

Once the weather gets cold enough for Edmonton to activate its Extreme Weather Response, a third west route will be added starting from Stadium Transit Centre to downtown, 11pm – 5:30 am.

Maps of the routes will be available on the City’s extreme weather web page.

Shigella Awareness

Shigella is a bacterial infection that affects the digestive system and is commonly associated with diarrhea, fever, nausea and stomach cramps. It can cause severe illness and hospitalization and spreads when someone comes into contact with fecal matter from an infected person and eats food contaminated with the bacteria. Those without proper access to sanitation or the ability to maintain personal hygiene and cleanliness are especially vulnerable.

Learn more about how to protect yourself here 

Raising awareness of the risks of sheltering in waste containers

There has been an increase in the number of individuals found in and around waste bins in Edmonton, putting them at significant risk of severe harm or even death. Waste collection vehicles may unknowingly empty bins and compress the contents, putting anyone sheltering inside at risk of being injured by a fall from the bin or by being crushed during the compactor cycle. Waste bins are NEVER a safe place to shelter or sleep.  For your safety, we can connect you to options for shelter and other resources and support.

What is Sector Emergency Response?

Sector Emergency Response is a partnership between Homeward Trust, the City of Edmonton and more than 25 system and partner agencies working together to keep our vulnerable citizens safe in a coordinated approach to share timely information and resources.

Find supports and services online quickly and discretely with HelpSeeker → 

*Service Providers, be sure to claim your HelpSeeker Profile and connect your services with those looking for help.

Where to get help?
Where to get help?

I WANT TO GET OFF THE STREETS. WHO CAN HELP ME?

■ 24/7 Crisis Diversion Program 211, press 3 for Crisis Diversion

■ Boyle Street Community Services
Street Outreach connects with those living rough outside, call 587-336-5688

■ Bissell Centre Outreach Housing Team
Call 780-423-2285 ext 263 7:00 a.m. - 4:30 p.m.

■ Homeward Trust Edmonton
Help with access to housing, call 780-702-5267, or email coordinatedaccess@homewardtrust.ca

 

I’M HURT AND I’M SCARED. WHO CAN I CALL?

■ Edmonton Police Service
If you are hurt, in danger or it’s an emergency, please call 911

■ Sexual Assault Centre of Edmonton
Support and information line, 24/7, call 780 423-4121

■ 24/7 Crisis Diversion 211, press 3 for Crisis Diversion

EMERGENCY SHELTER USAGE

Click HERE to view Emergency Shelter Usage dashboard on mobile devices.

  • Contracted Capacity – The Government of Alberta Ministry of Community and Social Services (CSS) is the primary funder of emergency shelters in the province. CSS Contracted Capacity reflects the maximum number of shelter beds in each facility as contracted by Alberta Community and Social Services.
  • Operational Capacity – The number of shelter beds that the shelter provider can provide due to current circumstances. This number will almost always vary slightly from Contracted Capacity due to infrastructure (broken cots, opening/closing of temporary facilities, etc), staffing, or operational requirements – particularly a factor with Covid-19 measures for spacing and capacity.
Where to get help

I WANT TO GET OFF THE STREETS. WHO CAN HELP ME?

■ 24/7 Crisis Diversion Program 211, press 3 for Crisis Diversion

■ Boyle Street Community Services
Street Outreach connects with those living rough outside, call 587-336-5688

■ Bissell Centre Outreach Housing Team
Call 780-423-2285 ext 263 7:00 a.m. - 4:30 p.m.

■ Homeward Trust Edmonton
Help with access to housing, call 780-702-5267, or email coordinatedaccess@homewardtrust.ca

 

I’M HURT AND I’M SCARED. WHO CAN I CALL?

■ Edmonton Police Service
If you are hurt, in danger or it’s an emergency, please call 911

■ Sexual Assault Centre of Edmonton
Support and information line, 24/7, call 780 423-4121

■ 24/7 Crisis Diversion 211, press 3 for Crisis Diversion

How You Can Help
How You Can Help

Organizations helping those experiencing homelessness are looking for donations:

 

Bissell Centre - Cash Donations

 

Boyle Street Community Services - Cash Donations

 

Boyle McCauley Health Centre - Donations of Socks, Underwear, Mittens/Toques/Scarves, hand/feet warmers

 

Catholic Social Services - Cash Donations

 

C.H.E.W. (Community Health Empowerment & Wellness) Project - Cash Donations

 

e4c - Cash Donations, Donations of Winter Gear

 

George Spady Society - Cash Donations

 

Hope Mission - Cash Donations

 

iHuman - Cash Donations

 

Jasper Wellness Centre - Cash Donations, NEW Winter Gear - Gloves, Mittens, Toques, Scarves, Socks

 

Mosaic Centre - Cash Donations

 

The Mustard Seed - Cash Donations, Warm Clothing, PPE, Cleaning Supplies, and more


Old Strathcona Youth Society - Gloves, Winter Boots (larger men's sizes most needed), Toques

 

United Way of the Alberta Capital Region - Cash Donations

 

Salvation Army - Cash Donations

 

YESS (Youth Empowerment & Support Services) - Cash Donations, Food Essentials, Laptops, PCs, TVs

ALBERTA HEALTH SERVICES
811 (HEALTH LINK) IF YOU ARE EXPERIENCING SYMPTOMS
211 (PRESS 3) IF YOU SEE SOMEONE AT RISK OF EXPERIENCING A CRISIS
911 IF YOU ARE OR SEE SOMEONE EXPERIENCING AN EMERGENCY
311 FOR INFORMATION ON CHANGES TO CITY OF EDMONTON SERVICES

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LAND ACKNOWLEDGEMENT

We recognize we are gathered, in collaboration and with joint purpose, on Treaty 6 territory. This territory is the home and gathering place for diverse Indigenous peoples. The Cree, Blackfoot, Métis, Nakota Sioux, Iroquois, Dene, Inuit, and many others. We know the importance of the Treaty and our responsibility to these communities and that only in partnership can we create the social change necessary to end homelessness. It is vital that we meaningfully engage and partner with Indigenous people and communities in this work. It is important to recognize and address the conditions brought forth by colonialism. Displacement from traditional homelands, systemic racism, residential schools, the Sixties Scoop, and the ongoing overrepresentation of Indigenous people in child welfare, correctional systems, and homelessness are responsibilities we all share.