Emergency Response & Support

Extreme Weather Alert

There are no current extreme weather alerts. Free winter shelter busses continue to operate no matter the weather please see details below.

When the winter extreme weather response is activated, extra measures are taken to keep people safe:

Extreme Weather Bus Routes

A third bus will be added to the overnight winter shelter shuttle service on the North route to ensure additional capacity is available for transporting people to available shelters.

City Facilities

Open City facilities such as libraries and recreation centres will be available during regular operations for anyone to take respite from the cold. Note: Edmonton Transit centres and LRT stations are not safe/appropriate for sheltering.

Expanded Overnight Shelter

Al Rashid Mosque (13070 113 Street NW) will open an overnight shelter from 5pm – 8am during extreme weather responses, providing up to 50 spaces to supplement the existing shelter capacity funded by the Government of Alberta.

In extreme weather, Edmontonians are encouraged to check in on older family, friends and neighbours. If you are concerned about someone outside, you can help by calling:

  • 211 and press 3 for the 24/7 Crisis Diversion team. They can assist individuals who may be in distress and can provide transportation to social service agencies.
  • 911 in cases of emergency

Staying safe in the cold

Anyone outside for long periods in cold weather can be at risk of frost bite, especially without proper shelter or warm, dry clothing.

It’s important to know the Signs: Numb, hard, or waxy skin that looks grey, yellow, purple, or brown.

Frostbite can cause lasting damage if not treated quickly.

Act Fast: Go indoors and warm your skin in lukewarm water—don’t rub. Avoid direct heat, such as heat pads or radiators. Go to the hospital if skin looks or feels different after warming.

Stay Warm: Wear layers, winter boots, a hat, and mittens. Check on others.

If You’re Under the Influence It’s harder to feel or react to being cold. Try to stay indoors or with someone who can help you stay safe.

If you see someone in danger call 911 or the 24/7 Crisis Diversion Team at 211.

Free winter shelter buses are available regardless of temperature to help with travel to shelters. Two buses operate every night and a Hope Mission Shuttle Bus runs 24/7 from November 1, 2025, until March 31, 2026.

24/7 Hope Mission Shuttle, November 3, 2025 – March 31, 2026

Route starts from Kingsway to downtown and provides shelters, support services and healthcare facilities. A route map can be found here.

Overnight Shelter Shuttles, November 1, 2025-March 31, 2026. Operating from 10pm-6am

The North route starts from Northgate Transit Centre to downtown. A route map can be found here.

The South route starts from Century Park Transit Centre to downtown. A route map can be found here.

From 12:45am-3:30am, the North and South winter shelter shuttles will focus on transporting people from transit stations to shelters based on need and are not on a set route.

Support staff will be on each bus to help passengers access available shelters and for referrals to other services.

Homeward Trust actively participates in the Sector Emergency Response, a collaboration between the City of Edmonton, Homeward Trust and more than 25 system and partner agencies working together to keep vulnerable citizens safe. 

Based on weather conditions, partners determine when it’s appropriate to issue an alert and activate the extreme weather response.

Edmonton Navigation & Support Centre     

Open Monday to Friday, 9am to 4:30pm.

At the Navigation Centre individuals can:

  • Talk to someone about housing and ongoing support for food, clothing, shelter and support for pets
  • Connect with financial supports
  • Get help with an addiction
  • Access Indigenous supports
  • Lock up your things
  • Get ID

*Overnight spaces are temporarily unavailable until the building is re-zoned to allow overnight accommodation. Staff will help people facilitate other arrangements. 

Need help:

Call: 1-587-340-0485   Visit: Navigation and Support Centres | Alberta.ca

Click here to learn when to call 211 & 911

The Environment Canada Website provides more information on the hazards, symptoms, and health risks of smoke and poor air quality. To check current air quality conditions, visit the Air Quality Health Index. For information on how to manage poor air quality conditions, visit the Alberta Health Services Website.

Shelters 

During the severe cold of winter it is essential to find a safe place to protect against serious risks such as frostbite and hypothermia. Below are temporary safe spaces in Edmonton where people can shelter from the elements or sleep.

  • Hope Mission, Emergency Shelter, 9908-106 Ave, 780-422-2018
  • Hope Mission, Herb Jamieson Centre (Men only), 10014-105A Ave, 780-422-2018
  • The Neighbour Centre (Mustard Seed), 10050-81 Ave, 780-619-9885
  • Central Seed (Mustard Seed), 9526-106 Ave, 780-619-9985
  • E4C, Women’s Emergency Accommodation Centre (WEAC), 9611-101 A Ave, 780-423-5302
  • Wîhcihaw Maskokamik (Enoch Cree Nation), 11845 Wayne Gretzky Dr (the former Coliseum Inn)
  • Pimatsiwin (Niginan Housing Ventures), 12340 Fort Rd, 780-818-6132
  • YESS, Youth Support Centre, 9310-82 Ave (Youth only ages 15-21), 780-468-7070 Ext.231

Contact Coordinated Access if you are experiencing homelessness and need assistance with housing and supports.

Shigella Awareness

Shigella is a bacterial infection that affects the digestive system and is commonly associated with diarrhea, fever, nausea and stomach cramps. It can cause severe illness and hospitalization and spreads when someone comes into contact with fecal matter from an infected person and eats food contaminated with the bacteria. Those without proper access to sanitation or the ability to maintain personal hygiene and cleanliness are especially vulnerable.

Learn more about how to protect yourself here.

 

Raising awareness of the risks of sheltering in waste containers

There has been an increase in the number of individuals found in and around waste bins in Edmonton, putting them at significant risk of severe harm or even death. Waste collection vehicles may unknowingly empty bins and compress the contents, putting anyone sheltering inside at risk of being injured by a fall from the bin or by being crushed during the compactor cycle. Waste bins are NEVER a safe place to shelter or sleep. For your safety, we can connect you to options for shelter and other resources and support.

[ctu_ultimate_oxi id="75"]

EMERGENCY SHELTER USAGE

Click HERE to view Emergency Shelter Usage dashboard on mobile devices.

  • Contracted Capacity – The Government of Alberta Ministry of Community and Social Services (CSS) is the primary funder of emergency shelters in the province. CSS Contracted Capacity reflects the maximum number of shelter beds in each facility as contracted by Alberta Community and Social Services.
  • Operational Capacity – The number of shelter beds that the shelter provider can provide due to current circumstances. This number will almost always vary slightly from Contracted Capacity due to infrastructure (broken cots, opening/closing of temporary facilities, etc), staffing, or operational requirements – particularly a factor with Covid-19 measures for spacing and capacity.

Connect With Us


facebook twitter twitter twitter


LAND ACKNOWLEDGEMENT

We recognize we are gathered, in collaboration and with joint purpose, on Treaty 6 territory. This territory is the traditional home and gathering place for diverse Indigenous Peoples. The nêhiyaw (Cree), Niitsitapi (Blackfoot), Dene, Haudenosaunee (Iroquois), Anishinaabe (Saulteaux/Ojibwe), Nakota Isga (Nakota Sioux), Inuit, and Métis, among many others cared for this land since time immemorial and continue to steward it today. As visitors in this territory, we honour the importance of the Treaty and our responsibility to these communities. Only in partnership can we create the changes necessary to end homelessness. It is vital we meaningfully engage and partner with Indigenous People and communities in this work while recognizing and addressing the conditions brought forth by colonialism. Displacement from traditional homelands, systemic racism, residential schools, the Sixties Scoop, and the ongoing overrepresentation of Indigenous People in child welfare, correctional systems, and homelessness are responsibilities we all share.