Homeless Count Volunteer

Homeless Count is a fantastic way to get involved as a volunteer in local efforts to end homelessness.  Volunteers will have an opportunity to connect with people and deepen their own understanding of the experience of homelessness, while at the same time contributing to a huge community effort on count day.

We are committed to ensuring your volunteer experience with us is a positive and fulfilling one.  Homeward Trust provides training for all count volunteers, as well as contacts and support to address any questions or concerns.  The safety and comfort of our volunteers is extremely important to us as we conduct the count.  

The Homeless Count is conducted using a short electronic survey designed to gather basic demographic information from people experiencing homelessness.  This means that we need a team of volunteers to help survey people in different locations around the city.  

Please contact Janine – jtremblay@homewardtrust.ca if you have questions about volunteering.


  • Volunteer shifts will range from two to five hours, depending on where you are assigned.  Volunteers on longer shifts will have a scheduled break, and light snacks and refreshments will be available.
  • Volunteers will be working in pairs. Whenever possible,  new volunteers will be paired with those who have worked the event before.
  • Volunteers will be given a surveyor supply kit, which will include a high visibility vest, volunteer identification, a flashlight (for night count), and information cards about housing service locations and Homeless Connect.
  • Homeward Trust provides tablets to use in administering the count survey. However, most people prefer to bring their own devices (either a smartphone or tablet, which does not have to be data-enabled) as the survey only requires downloading an easy-to-use app. Technical support will be available before and after volunteer training sessions for those who may need it.
  • Volunteers will be outdoors for their entire shift and are reminded to dress appropriately for the weather.
  • Volunteers are required to attend a training session. Multiple sessions will be available and dates will be posted soon.
  • Volunteers must be over the age of 18. There may be limited positions available for assistance with the orientation training and at base sites for individuals age 16 or 17.
  • The minimum shift length is 2 hours; volunteers should be able to walk for the duration of their shifts.
  • The survey will be administered electronically via smartphones and tablets; volunteers should be comfortable with these devices.
  • For safety purposes, we encourage all volunteers to bring a cellphone.

All volunteers are required to attend a training session.

Whether this is your first time volunteering with us, or you volunteered many times, attendance of a training session is very important to ensure a safe, positive experience during the count. There will be multiple sessions available to accommodate as many people as possible.

To ensure that all volunteers are prepared in advance, training sessions will include information about what to expect during your shift, as well as an opportunity to ask questions and test the survey app.  

Volunteer training session dates will be posted shortly.

Your contribution is important – the count cannot happen without the support of hundreds of volunteers. Volunteer registration for the 2018 Homeless Count will open soon.

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Homeward Trust Edmonton

6th Floor
10242-105 Street
Edmonton, AB
T5J 3L5
Territory of Treaty No. 6

P 780.496.2630
F 780.496.2634

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